Everything ships direct from our supplier, so tracking lives with the carrier rather than with us. Here are the three ways to find your parcel, quickest first.
1. If you have a tracking number
Paste it below and we'll open it on 17TRACK, which reads almost every carrier we ship with.
If that button doesn't respond, copy your number into 17track.net directly — it does the same thing.
2. If you only have your order number, name, or email
Go to your account page and enter the email address you ordered with. We'll send you a six-digit code — there's no password to remember and no account to create. Once you're in, your order is listed with its tracking number, which you can bring back to the box above.
Use the same email address you typed at checkout. If you're not sure which one that was, check your inbox for a receipt from us.
3. Still stuck?
Message us through the contact page with your order number or the email you used, and we'll look it up by hand and send you the tracking number.
Before you worry — how long things take
- 1 to 3 weeks is normal for delivery.
- The first few days often show nothing at all. A tracking number is issued when the label is created, not when the parcel moves, so it's common for it to sit on “information received” for several days before the first real scan.
- Long gaps mid-journey are normal too. Parcels frequently go quiet while in transit between countries, then jump several steps at once when they clear customs.
If your tracking hasn't moved at all after 10 days, or the estimated delivery date has passed by more than a week, contact us and we'll chase it.