Refund policy

Returns & Refunds

The short version

You have 30 days from delivery to return an unworn item. If your LEDs arrive faulty, we replace or refund it and you pay nothing.

Cancelling an order

Because our pieces are made to order, you can cancel for a full refund within 24 hours of placing your order. After that, production has usually begun and we cannot cancel.

Returning an item

To be eligible for a return, the item must be:

Unworn, unwashed, and free of makeup, deodorant, fragrance or body glitter
Complete with its battery pack and all original packaging
Undamaged, with the LED wiring intact

For hygiene reasons we cannot accept a garment that has been worn out for an evening.

Contact us before sending anything back. Returns sent without prior contact cannot be processed. Return shipping is paid by you unless the item was faulty or we sent the wrong thing.

Faulty LEDs or defects

Test your lights as soon as your parcel arrives. If anything does not illuminate correctly, contact us within 7 days of delivery with a short video showing the fault. We will replace the piece or refund you in full, including return postage. Do not attempt to repair the wiring yourself, as this voids our ability to replace the item.

Sizing

Our pieces follow Asian sizing and run one to two sizes smaller than US equivalents. We say so on every product page, and we will gladly advise on sizing before you order if you message us your measurements. A return because an item did not fit is treated as a standard return, meaning you cover return postage, so it is worth asking us first.

Refund timing

Once we receive and inspect your return we will email you and issue the refund to your original payment method. Banks typically take 5 to 10 business days to post it. Original shipping costs are not refunded on standard returns.